Company Profile

Company Overview

PETS Hospital was founded in 2016 by local veterinarians Drs. Joel Conn and Deanna Brown. Their dream was to create a veterinary emergency facility that offers the highest level of veterinary medicine, while also focusing on the customer experience and developing a collaborative partnership with area general practice veterinarians. The team's compassion, along with their commitment to respect and continued education, creates an environment where talented employees love to work, owners feel cared for and pets come to heal. PETS Hospital will be an extension of your veterinarian, offering remarkable care and serving their community, one pet at a time.

Our Mission
With compassion, respect, and expertise, our mission is to help our clients, their companions, and our referral veterinarians when they need it most.

Core Values
Respect

We respect our clients’ time, choices, ideologies, and values.

We respect our patients by being their advocates and treating them with care.

We respect our referral veterinarians by honoring their decisions and their client-patient relationships

We show honesty and integrity in every interaction.

Customer Experience

We believe in providing an exceptional customer experience in all things: a welcoming greeting, clear communication, warmth and kindness, options and accessibility, follow-through, and calm efficiency in an emergency. We are here when our clients and referral veterinarians need us.

Innovation and Best Medicine

We always offer the best medicine and constantly adapt to meet the highest standards of veterinary care. We only offer services or products that we believe in.

Education

We believe in the importance of continuous learning. An informed and educated staff allows for an informed and educated client. This leads to better advocacy and caregiving for the patient.